Category Archives: Announcement

Water System Flushing

LELWD Continues Water Main Flushing

 LELWD is asking water consumers to prepare for the possibility of periods of temporarily discolored water during the flushing process.

Flushing improves water quality by reducing the buildup of sediments.


Now Flushing Zone 6 & 7

A townwide flushing of the water distribution system is underway to remove the sediment that can cause discolored water. Starting Sunday, October 29, flushing will take place between 8 p.m. and 4 a.m., Sunday through Thursday, in addition to the daytime hours of 8 a.m. to 4 p.m. The accelerated schedule is intended to complete the flushing before winter weather arrives.

Flushing is being done by zones. (See the map nearby.)

Steps You Can Take:

  • Run a cold tap for 10 minutes until water clears. If sediment remains, wait 1-2 hours & repeat.

  • Set aside clear water for use during periods of discolored water.

  • Avoid using hot water heater, dishwasher & similar appliances when water is discolored.

  • Sign up for text or voice alerts from LELWD.

New Customer Portal

New Customer Service Portal

We are excited to announce the launch of our new Service Portal! The new Service Portal provides you with easy and secure access to the most current account information. You can view and review your energy and water usage, check your balance(s), and pay your bill(s).

The new Service Portal uses the latest encryption and hashing algorithms to protect your passwords. For this reason, your old username and password credentials no longer work, and you’ll be asked to register your account again.

Follow these 10 Steps to Register your New Service Portal Account:

1. Click on the ‘Create Account’ link on the login portal page

2. Enter the account number for your account, then click NEXT

3. Select your email address and click NEXT

4. Enter the verification code that was emailed to you and click NEXT

5. Confirm your email address

6. Enter the password and confirm the password. Note: Password must be a minimum of 8 characters and contain at least 1 lowercase character, 1 uppercase character, 1 number, and 1 special character

7. Choose the security question from the drop-down menu and enter the answer to the security question

8. Use the toggle switch to select if you would like to be E-billed

9. Select the I understand that I have authorized LELWD to communicate with me in the above manner check box to continue

10. Click SUBMIT, then the confirmation screen will appear and prompt you to log in.

Frequently Asked Questions

You must have a valid email on file with us to be able to register your account. Please reach out to our office at either [email protected] or call us at 978- 540-2222 so we can update your email.

It’s possible that you are logging into our old online payment system. Please go to the homepage of our website and select “Pay My Bill” in the top right-hand corner. This will direct you to our new customer portal. 

YES – for security purposes we did not convert banking information to our new customer portal. You will have to re-enter your banking information after registering your account. Please go to the homepage of our website and select “Pay My Bill” in the top right-hand corner. This will direct you to our new customer portal. 

Our new customer portal requires everyone to re-register for “E-Billing.” You will be given the option sign up for E-Billing when you register your account on our new customer portal. Once registered, you will have the option to adjust your E-Billing settings by selecting the “My Profile” option in the dropdown menu under your name in the top right corner.

Need help setting up your new Service Portal account?

Please contact us and we will be happy to help walk you through the process.

Phone: 978-540-2222

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Scam Alert

Customer Scam Alert! Click here for details

Please be aware of e-mail and telephone scams!

Here is what you should know:

LELWD will never seek immediate payment over e-mail or the phone using a prepaid debit card or money order.

LELWD does not contract with any other utility on service shut offs or payment requests.

If called about an instant payment or service disconnection, immediately hang up and call LELWD to verify your account status at 978-540-2222, Mon.-Thurs., 6:30 a.m. – 4:30 p.m.

Please contact us if you have any questions

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Invitation For Bid & Proposals

All Legal Notice and Advertisement Bids will be posted here when they become available by LELWD. Select your desired notice below and follow the instructions specific to that notice. Littleton Electric Light & Water Departments reserves the right to reject any or all bids, wholly or in part in accordance with Massachusettes General Law.

After registering, bid documents are sent to the email provided during normal LELWD business hours.

Heating Assistance

Home Heating Assistance

If you or someone you know is having trouble paying their heating bill this winter, help is available. Here are links to government and nonprofit assistance.

Have Questions? Contact US

Phone: 978-540-2222

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