LELWD Recognized with National Customer Satisfaction Award
LELWD has been recognized by the American Public Power Association (APPA) with a Public Power Customer Satisfaction Award for providing excellent service to Littleton and Boxborough. LELWD received the highest Gold Award for an average score greater than 95% for overall customer satisfaction.
“We are in the public power business to serve the people of Littleton and Boxborough,” said Nick Lawler, P.E., LELWD’s General Manager. “To be recognized by this community for our dedication to excellence in this service is incredibly gratifying. We have a great team here at LELWD.”
Previously a Silver Award recipient, LELWD’s individual ratings per category were:
- Providing consistent and reliable electric service to customers: 99.1%
- Providing good service and value for the cost of electricity: 95.2%
- Communicating with customers: 94.6%
- Overall satisfaction with the local electric utility: 97%
- Satisfaction with customer service: 93.1%
Winners of Public Power Customer Satisfaction Awards are chosen at gold, silver, and bronze levels based on responses to customer surveys. The survey, taken by customers in the spring, showed LELWD’s scores outperformed the average scores of its public power peers in Massachusetts, the Northeast and nationwide.
LELWD is one of 42 municipal light departments in Massachusetts and is known for friendly customer service, consistently low electric rates, and quick restoration of power outages. LELWD. provides electric service to about 7,600 customers primarily in Littleton and Boxborough, plus public water in Littleton and portions of Boxborough, and sewer service for the Littleton Common area.
APPA is the voice of not-for-profit, community-owned utilities that power approximately 2,000 towns and cities nationwide. It represents public power before the federal government to protect the interests of the more than 55 million people that public power utilities serve, and the 100,000 people they employ. APPA advocates and advises on electricity policy, technology, trends, training, and operations.
For more information, visit PublicPower.org.
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Please be aware of telephone scams. LELWD will never seek immediate payment over the phone using a prepaid debit card or money order. LELWD does not contract with Eversource or another utility on service shut offs. If called about an instant payment or service disconnection, immediately hang up and call LELWD to verify your account status at 978-540-2222, Mon.-Thurs., 6:30 a.m. – 4:30 p.m.