Category Archives: Uncategorized

LELWD Survey

Littleton Electric Light and Water Department’s survey has concluded. Thank you to all of our customers who had participated!

 

 

Littleton Electric Light and Water Department has contracted GreatBlue Research, a third-party data collection agency, to assist with our survey.

The candid responses and opinions are completely confidential and will only be presented as part of the overall report.  The 1974 U.S. Privacy Act requires that GreatBlue maintain the anonymity of respondents to surveys the firm conducts.  No information, by law, will be released that might in any way, reveal the identity of a respondent. 

If you have any questions about the survey, please feel free to contact GreatBlue Research at [email protected] or by phone at 860.740.4000. 

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New Customer Portal

New Customer Service Portal

We are excited to announce the launch of our new Service Portal! The new Service Portal provides you with easy and secure access to the most current account information. You can view and review your energy and water usage, check your balance(s), and pay your bill(s).

The new Service Portal uses the latest encryption and hashing algorithms to protect your passwords. For this reason, your old username and password credentials no longer work, and you’ll be asked to register your account again.

Follow these 10 Steps to Register your New Service Portal Account:

1. Click on the ‘Create Account’ link on the login portal page

Set Up Your New Service Portal Here

2. Enter the account number for your account, then click NEXT

3. Select your email address and click NEXT

4. Enter the verification code that was emailed to you and click NEXT

5. Confirm your email address

6. Enter the password and confirm the password. Note: Password must be a minimum of 8 characters and contain at least 1 lowercase character, 1 uppercase character, 1 number, and 1 special character

7. Choose the security question from the drop-down menu and enter the answer to the security question

8. Use the toggle switch to select if you would like to be E-billed

9. Select the I understand that I have authorized LELWD to communicate with me in the above manner check box to continue

10. Click SUBMIT, then the confirmation screen will appear and prompt you to log in.

Frequently Asked Questions

You must have a valid email on file with us to be able to register your account. Please reach out to our office at either [email protected] or call us at 978- 540-2222 so we can update your email.

It’s possible that you are logging into our old online payment system. Please go to the homepage of our website www.lelwd.com and select “Pay My Bill” in the top right-hand corner. This will direct you to our new customer portal. 

YES – for security purposes we did not convert banking information to our new customer portal. You will have to re-enter your banking information after registering your account. Please go to the homepage of our website www.lelwd.com and select “Pay My Bill” in the top right-hand corner. This will direct you to our new customer portal. 

Our new customer portal requires everyone to re-register for “E-Billing.” You will be given the option sign up for E-Billing when you register your account on our new customer portal. Once registered, you will have the option to adjust your E-Billing settings by selecting the “My Profile” option in the dropdown menu under your name in the top right corner.

Need help setting up your new Service Portal account?

Please contact us and we will be happy to help walk you through the process.

Phone: 978-540-2222
Email: [email protected]

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Heating Assistance

Home Heating Assistance

If you or someone you know is having trouble paying their heating bill this winter, help is available. Here are links to government and nonprofit assistance.

Mass LIHEAP
Mass Good Neighbor Energy Fund
Society of St. Vincent De Paul

Have Questions? Contact US

Phone: 978-540-2222

Email: [email protected]

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Name*

Renewable Energy Choice Program

As LELWD continues to pursue the plan to meet the Municipal Lighting Plant Greenhouse Gas Emission Standard (MLP-GGES), and offer customers with sustainable solutions, we have created the Renewable Energy Choice program. This program offers all LELWD customers the choice to have 100% of their electricity come from renewable energy sources. 

How It Works 

Customers who want to participate and have their electricity be 100% renewably sourced must complete the form below. The enrollment period must be active for a minimum period of 12 months, unless the customer’s right to occupy the premises ceases during such period. Once enrolled, the renewable energy charge (REC) will be added as a new line item to your existing bill. The renewable energy charge is subject to change due to the market conditions within ISO-NE. ISO- NE is the organization that operates the New England electric grid. All funds under this rate will be used to retire certified renewable energy certificates or equivalents. The act of retiring certificates ensures that the renewable energy cannot be resold. 

Renewable Energy Choice Rate

The rate (Rate 100) will be added to your existing rate at the time of enrollment. The rate shall add, to each monthly bill, an amount equal to the total kWh billed during the month multiplied by the Renewable Energy Charge (REC), as follows:

Renewable Energy Charge (REC) = monthly kWh usage * market price of certified renewable energy certificates.

Rate 100

Frequently Asked Questions

Rate 100 is variable and subject to change because it is based on the REC market within ISO-NE. The average cost of a MA Class 1 REC in 2024 was around $40, which would equal $0.04 per kilowatt-hour (kWh) as the renewable energy charge. For example: a residential customer who uses 500 kWh per month would add about $20.00 per month to their bill.

Paying the renewable energy charge ensures that the energy you consume was derived from a certified renewable source. This is accomplished by using the renewable energy charge to retire renewable energy credits or equivalents.   

For every megawatt-hour of electricity generated by a qualified renewable energy facility, a Renewable Energy Credit (REC) is created. That REC represents proof that the energy was truly renewable. So, purchasing and retiring the REC after energy is sold to an end-use customer certifies that that energy came from a renewable source.

Yes! You can enroll by completing the form below.

All customers are still able to install solar and other distributed generation pursuant to LELWD’s Interconnection Standards. The Renewable Energy Choice Program is a great alternative for customers who want to support renewable energy but cannot take on renewable projects, like renters or tenants.

Renewable energy does not produce consistent energy as does traditional fuel sourced power plants. For example, the sun can’t produce energy at night or on cloudy days and the wind does not always blow. This unpredictability in generating energy makes them more costly. However, the cost of renewables is declining due to policy shifts and increasing demand.

Yes! All LELWD customers can participate in the Renewable Energy Choice program.

Customers who enroll in the Renewable Energy Choice Program can cancel their enrollment at any time after the minimum period of 12-months.

To be 100% renewably sourced, all kWh under your electric account will be multiplied by the renewable energy charge, regardless of how many meters you have.

Enrollment

Complete the form below to enroll in the Renewable Energy Choice Program!

Sewer Update

Sewer Update: Design Completed

Water Superintendent Corey Godfrey and LCTV host Kirby Dolak discuss progress in the project to expand the Littleton Common sewer system in the latest Watts & Drops video.  

Sewer Webpage