Category Archives: Announcement

Scam Alert

Customer Scam Alert! Click here for details

Please be aware of e-mail and telephone scams!

Here is what you should know:

If called about an instant payment or service disconnection, immediately hang up and call LELWD to verify your account status at 978-540-2222, Mon.-Thurs., 6:30 a.m. – 4:30 p.m.

LELWD will never seek immediate payment over e-mail or the phone using a prepaid debit card or money order.

LELWD does not contract with any other utility on service shut offs or payment requests.

Please contact us if you have any questions

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Enroll for community notifications to recieve important electric and water updates to the community! 

Water Service Line Inventory Project

Water Service Line Inventory Project

LELWD is conducting a survey of water service lines to check for the presence of lead. We are unaware of any lead service lines attached to the water system, but we are required by the U.S. Environmental Protection Agency (EPA) to create an inventory of all the system’s service materials to rule out the possibility.

LELWD will conduct an electronic survey, asking customers to upload information and photos of their service lines, and complete several field inspections.

Steps to Locate & Identify Your Water Service Line

Follow the steps in this guide provided courtesy of Tighe & Bond engineering firm.

Learn More from MassDEP FAQ on Lead in Drinking Water
Guide To Identify Your Water Service Line
MassDEP Lead in Drinking Water FAQ
Complete the Customer Survey

You can help us by completing the quick online survey and uploading photos of your water service line. Click here to get started.

LELWD Committed to Safe & Reliable Drinking Water

LELWD is committed to providing its customers with a safe and reliable source of drinking water. We regularly conduct sampling for lead in accordance with state and federal requirements, and pass drinking water tests for a large number of regulated contaminants, including lead. Information regarding lead in drinking water is provided in the Water Department’s Annual Water Quality Report.

Regulatory Background

In 2021, the US EPA published revisions to the Lead and Copper Rule that are intended to better protect children and communities from lead exposure risks and support efforts to remove lead from drinking water. The revisions require all Public Water Systems to complete an inventory of all service lines connected to their distribution system and develop a Lead Service Line Replacement Plan.

The inventory must include the pipe material and other information for both the system-owned and customer-owned portions of the service line between the water main and a structure. The Inventory and Replacement Plan must be submitted by October 16, 2024.

Survey Funded by State Drinking Water Grant

  • In working toward a lead-free water distribution system for its customers, the Littleton Water Department applied for and received $174,000 in Financial Assistance under the Drinking Water State Revolving Fund (DWSRF) to complete the water service line inventory and lead service line replacement plan. Activities planned for the project include:
  • Reviewing existing records that may contain information on the material of each service line.
  • Distributing a survey with instructions for customers to provide information or photos of their service line to help identify the pipe material.
  • Conducting service line inspections where a contractor will inspect the service line as it enters a customer’s building in person.
  • Providing public education and notification materials to customers and the community regarding lead and development of the inventory and replacement plan.

If you would like to help the Littleton Water Department develop their water service line inventory, please review the information provided on this website with instructions to locate your service line, how to determine the material type of your service line, and then complete this customer survey. Any questions can be addressed to Matt Silverman, Water & Sewer Superintendent, at [email protected] or 978-540-2260.

Planned Water Service Disruptions

Planned Water Service Disruptions

Expect Water Service Disruptions Sept.-Nov. 2024

While installing the new sewer mains, crews have also been installing new water mains while the road is already trenched. It is now the time in the project to swap water customers’ service lines from the old water main to the new water main.

This will require a brief, overnight disruption of water service for each water customer within the sewer district on Great Road and King Street. This work is scheduled for September 23 through November 30 and possibly later until work ceases for the winter, but is subject to change at the contractor’s discretion and due to weather. This schedule has been updated from the original completion estimate of November 15.

What To Expect

  • LELWD is working with the contractor, Revoli Construction, to inform customers of when to expect a brief service interruption. Due to many factors, advanced notice may not be possible. However, the timing and speed of the brief shutoff should minimize the impact to residents and businesses. The work will be done overnight and the swap of a service line from one main to another takes about 10 minutes.
  • Overnight work at the curbside will cause noise.

What To Do

  • Set aside water now for use during the brief disruption.
  • When service is restored, run the cold tap for 5 minutes to clear any discolored water.
  • If you have questions or concerns, please call Tyler O’Brien, Water and Sewer Operations Coordinator at 978-540-2286.
  •  

Schedule

The schedule is subject to change without advance notice. Work is scheduled as follows:

  • Great Road

    Scheduled start: September 23

    Scheduled finish: November 30 and possibly later until work ceases for the winter

  • King Street

    Scheduled start: November 6

    Scheduled finish: November 30 and possibly later until work ceases for the winter

Sewer Project

Notifications

New Notification System

We are moving to a new community notifcation system. Please share your contact information with LELWD to make sure you receive important information about the services we provide you. It’s easy, just fill out the form below! Even if you’ve signed up for emergency notification in the past, please do so again to confirm we have your correct contact information.

These customer alerts are only sent as needed and are separate from the community notifications used by the Towns of Littleton and Boxborough. The estimated frequency for these alerts are less than 1 per month.

Types of Notifications:

  • Emergency alerts for your neighborhood: Sent only to impacted neighborhoods. Electric, water or sewer service maintenance, repairs, construction, or other work that may impact your neighborhood including service outages and traffic detours. 
  • General information: Receive general information about LELWD services, invitations to LELWD-sponsored public events, and the LEWLD customer newsletter.
  • Public Events: Receive invitations to LELWD-sponsored events such as forums providing information and an opportunity for public feedback on projects and services. 

New Customer Portal

New Customer Service Portal

We are excited to announce the launch of our new Service Portal! The new Service Portal provides you with easy and secure access to the most current account information. You can view and review your energy and water usage, check your balance(s), and pay your bill(s).

The new Service Portal uses the latest encryption and hashing algorithms to protect your passwords. For this reason, your old username and password credentials no longer work, and you’ll be asked to register your account again.

Follow these 10 Steps to Register your New Service Portal Account:

1. Click on the ‘Create Account’ link on the login portal page

Set Up Your New Service Portal Here

2. Enter the account number for your account, then click NEXT

3. Select your email address and click NEXT

4. Enter the verification code that was emailed to you and click NEXT

5. Confirm your email address

6. Enter the password and confirm the password. Note: Password must be a minimum of 8 characters and contain at least 1 lowercase character, 1 uppercase character, 1 number, and 1 special character

7. Choose the security question from the drop-down menu and enter the answer to the security question

8. Use the toggle switch to select if you would like to be E-billed

9. Select the I understand that I have authorized LELWD to communicate with me in the above manner check box to continue

10. Click SUBMIT, then the confirmation screen will appear and prompt you to log in.

Frequently Asked Questions

You must have a valid email on file with us to be able to register your account. Please reach out to our office at either [email protected] or call us at 978- 540-2222 so we can update your email.

It’s possible that you are logging into our old online payment system. Please go to the homepage of our website www.lelwd.com and select “Pay My Bill” in the top right-hand corner. This will direct you to our new customer portal. 

YES – for security purposes we did not convert banking information to our new customer portal. You will have to re-enter your banking information after registering your account. Please go to the homepage of our website www.lelwd.com and select “Pay My Bill” in the top right-hand corner. This will direct you to our new customer portal. 

Our new customer portal requires everyone to re-register for “E-Billing.” You will be given the option sign up for E-Billing when you register your account on our new customer portal. Once registered, you will have the option to adjust your E-Billing settings by selecting the “My Profile” option in the dropdown menu under your name in the top right corner.

Need help setting up your new Service Portal account?

Please contact us and we will be happy to help walk you through the process.

Phone: 978-540-2222
Email: [email protected]

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